Are you looking to grow your claims career with a global leader

At Crawford, a global leader in claims management with 80+ years of expertise across 70 countries, we do more than manage claims. We help restore lives, businesses, and communities.

We're looking for a Claims Executive (WICA) to join our Singapore team.

In this role, you'll manage end-to-end Work Injury Compensation Act (WICA) claims, working closely with employers, policyholders, healthcare providers, and other stakeholders to deliver fair, timely, and high-quality claims outcomes.

If you're passionate about making sound claims decisions, building trusted client relationships, and developing your expertise in WICA claims, you'll thrive in a team that values ownership, continuous learning, and exceptional client service.

What You'll Do

Claims Management

Manage end-to-end Work Injury Compensation Act (WICA) claims from notification through settlement
Investigate claims, review policy coverage, and assess liability and compensability
Negotiate and settle claims within established authority levels

Client & Stakeholder Communication

Build positive relationships with clients, employers, policyholders, healthcare providers, and other stakeholders
Communicate proactively, professionally, and empathetically throughout the claims process
Handle enquiries, complaints, and escalations in a timely and professional manner

Risk & Compliance

Identify potential fraud indicators and escalate where appropriate
Adhere to SLA and regulatory requirements
Process and request external financial payments accurately

Documentation

Maintain accurate, thorough claim records in line with company standards

What You Bring

Qualifications

Degree or Diploma in any discipline
CGI (Singapore) qualification is an advantage

Experience

Minimum 1 year of hands-on WICA claims experience
Experience managing claims from notification through settlement
Familiarity with claims investigation, policy interpretation, and liability assessment

Skills & Attributes

Strong understanding of WICA legislation, claims handling practices, and policy interpretation
Strong analytical thinking and sound decision-making abilities
Excellent written and spoken English (mandatory)
Strong organisational skills with the ability to manage competing priorities and meet deadlines
Professional communication and stakeholder management skills
Comfortable working shifts when required
Mandarin proficiency is an advantage

Why Crawford

We believe in people taking care of people. At Crawford, your work directly helps clients and policyholders recover from some of their most difficult moments — and your growth is taken seriously.

We live by RESTORE — a values system that shapes how we work, lead, and grow together. It's not just a framework; it's how Crawford people show up every day.

Respect integrity and ethical behaviour
Empowerment through ownership and career growth
Sustainability in our communities
Training and continuous learning
One Crawford, working as one global team
Recognition for work well done
Entrepreneurial spirit to innovate and improve

What We offer:

Competitive salary and benefits
Real growth opportunities within a global organization
Ongoing technical and professional development
An inclusive, collaborative, and supportive team culture
Exposure to a professional environment supporting global clients

Ready to Take the Next Step in Your Claims Career

We'd love to hear from you. Apply today and become part of a team dedicated to restoring lives, businesses, and communities.

Claims Executive WICA