Are you looking to grow your claims career with a global leader
At Crawford, a global leader in claims management with 80+ years of expertise across 70 countries, we do more than manage claims. We help restore lives, businesses, and communities.
We're looking for a Claims Executive (WICA) to join our Singapore team.
In this role, you'll manage end-to-end Work Injury Compensation Act (WICA) claims, working closely with employers, policyholders, healthcare providers, and other stakeholders to deliver fair, timely, and high-quality claims outcomes.
If you're passionate about making sound claims decisions, building trusted client relationships, and developing your expertise in WICA claims, you'll thrive in a team that values ownership, continuous learning, and exceptional client service.
What You'll Do
Claims Management
- Manage end-to-end Work Injury Compensation Act (WICA) claims from notification through settlement
- Investigate claims, review policy coverage, and assess liability and compensability
- Negotiate and settle claims within established authority levels
Client & Stakeholder Communication
- Build positive relationships with clients, employers, policyholders, healthcare providers, and other stakeholders
- Communicate proactively, professionally, and empathetically throughout the claims process
- Handle enquiries, complaints, and escalations in a timely and professional manner
Risk & Compliance
- Identify potential fraud indicators and escalate where appropriate
- Adhere to SLA and regulatory requirements
- Process and request external financial payments accurately
Documentation
- Maintain accurate, thorough claim records in line with company standards
What You Bring
Qualifications
- Degree or Diploma in any discipline
- CGI (Singapore) qualification is an advantage
Experience
- Minimum 1 year of hands-on WICA claims experience
- Experience managing claims from notification through settlement
- Familiarity with claims investigation, policy interpretation, and liability assessment
Skills & Attributes
- Strong understanding of WICA legislation, claims handling practices, and policy interpretation
- Strong analytical thinking and sound decision-making abilities
- Excellent written and spoken English (mandatory)
- Strong organisational skills with the ability to manage competing priorities and meet deadlines
- Professional communication and stakeholder management skills
- Comfortable working shifts when required
- Mandarin proficiency is an advantage
Why Crawford
We believe in people taking care of people. At Crawford, your work directly helps clients and policyholders recover from some of their most difficult moments — and your growth is taken seriously.
We live by RESTORE — a values system that shapes how we work, lead, and grow together. It's not just a framework; it's how Crawford people show up every day.
- Respect integrity and ethical behaviour
- Empowerment through ownership and career growth
- Sustainability in our communities
- Training and continuous learning
- One Crawford, working as one global team
- Recognition for work well done
- Entrepreneurial spirit to innovate and improve
What We offer:
- Competitive salary and benefits
- Real growth opportunities within a global organization
- Ongoing technical and professional development
- An inclusive, collaborative, and supportive team culture
- Exposure to a professional environment supporting global clients
Ready to Take the Next Step in Your Claims Career
We'd love to hear from you. Apply today and become part of a team dedicated to restoring lives, businesses, and communities.
