We are seeking an experienced Senior Implementation Manager, APAC to lead complex and high-impact customer implementations across Asia Pacific.

This regional role will manage implementation projects from contract award through planning, go-live, hypercare and transition to steady-state operations. You will work closely with customers and cross-functional teams across Operations, Technology, Solution Engineering, Sales, Account Management, Finance and Quality to ensure that commercial and contractual requirements are translated into effective operational and system solutions.

The successful candidate will also provide functional guidance to Implementation Managers and project teams, support the development of standardised implementation practices and serve as a senior escalation point for implementation-related risks and issues.

Key Responsibilities

Lead end-to-end delivery of complex regional and global customer implementations, including new business awards, reimplementations, scope expansions and major operational or system changes.
Develop and manage detailed implementation plans covering scope, timelines, milestones, resources, dependencies, risks and deliverables.
Coordinate implementation activities across multiple APAC countries, products, stations and functions.
Translate customer, contractual and commercial requirements into scalable operational processes, system requirements and organisational readiness plans.
Establish project governance, reporting, meeting and escalation structures.
Lead the development and approval of Standard Operating Procedures, process flows, work instructions and implementation documentation.
Partner with Technology and Solution Engineering teams to validate integration, data, reporting, testing and system-readiness requirements.
Identify and manage operational, system, resource, financial and service risks, driving appropriate mitigation plans.
Facilitate customer meetings, steering committees, readiness reviews and senior stakeholder updates.
Lead go-live preparation, hypercare support and formal handover to operational and account-management teams.
Monitor post-go-live service performance, system stability, data quality, reporting and customer feedback.
Conduct post-implementation reviews and translate lessons learned into continuous-improvement actions.
Provide functional guidance, coaching and implementation support to Implementation Managers and project team members.
Support the Regional Manager with project prioritisation, quality oversight and delegated team coverage when required.
Promote consistent use of implementation methodologies, templates, tools and governance standards across APAC.

What We Are Looking For

Minimum 10 years of relevant experience in freight forwarding, logistics, operations, customer implementation, account management or project management.
At least 3 years of direct experience leading complex customer implementations, operational onboarding or multi-country projects.
Strong knowledge of international freight forwarding and supply-chain operating models, including air and ocean freight.
Demonstrated experience managing large-scale, multi-country and cross-functional projects.
Regional experience across APAC.
Experience supporting strategic, multinational or global customers.
Strong project planning, governance, risk-management and problem-solving capabilities.
Ability to translate commercial and customer requirements into practical operational and system solutions.
Strong stakeholder-management skills and the ability to influence outcomes without direct reporting authority.
Confident customer-facing communication, presentation, facilitation and negotiation skills.
Ability to manage multiple concurrent priorities in a fast-paced and changing environment.
Strong attention to detail, organisation and documentation quality.
Proficiency in project-management and collaboration tools such as Jira or equivalent platforms.
Proficiency in Microsoft Excel, PowerPoint, Word and reporting or dashboard tools.
Fluent written and spoken English.
Willingness to travel within Asia Pacific and internationally when required.

Education and Professional Qualifications

Bachelor's degree in Business, Logistics, Transportation, Supply Chain Management, Project Management or a related discipline is preferred.
An equivalent combination of relevant education and professional experience may be considered.
Project-management certification such as PMP, PRINCE2 or an equivalent qualification would be advantageous.
Relevant logistics, freight-forwarding or supply-chain certification would be an advantage