network connectivity , Endpoint Security, Outlook, Operating Systems, Exchange Online, System Maintenance, Software Updates, Software Applications, Microsoft 365, Active Directory, Patching, OneDrive, Sharepoint, Teams, endpoint devices

ticketing systems , Microsoft Office 365, Basic Networking, Remote Support, desktop support, remote access tools, troubleshooting concepts, Microsoft Windows 10, ITSM processes

Microsoft 365, Vpn, Microsoft Office, Networking, Lan, identity access management, Cybersecurity, Cloud Computing, Windows operating systems, Microsoft Entra ID, Wi-Fi

Windows OS, Intune, SCCM, Mdt, networking fundamentals, desktop and laptop hardware components, Active Directory, OS installation imaging, system setup concepts

Onsite Support, Backup Recovery, Remote Support, re-installation, migration of IT peripherals, Installation, user profile administration, basic networking support

Windows 10, DHCP, Dns, Servicenow, Jira, Microsoft Office O365, Freshservice, Active Directory

Exposure to servers infrastructure, Apple macOS troubleshooting, WAN networking basics, Microsoft 365 support, Laptop troubleshooting, Basic networking concepts