직무 지원 이전에 이 페이지의 오른쪽 상단에 있는 옵션에서 언어 환경설정을 선택합니다.

Fortune Global 500에 선정된 기업에서 다음과 같은 기회를 경험할 수 있습니다. 가능성을 혁신 및 구상하고, 보상 문화를 경험하며, 매일 더 나아질 수 있도록 지원하는 인재 팀과 협력할 수 있습니다. UPS를 더 발전된 내일로 이끄는 것은 바로 역량과 열정을 지닌 사람입니다. 역량을 보유하고, 자기 자신은 물론 팀을 이끌 수 있는 인재를 위해 기술을 배양하고 다음 단계로 나아갈 수 있게 할 직무들이 준비되어 있습니다.

직무 설명:

Job Responsibilities

Customer Service

Monitor and maintain a high level of customer satisfaction through proactive communication and service excellence.
Respond promptly and professionally to customer inquiries, requests, and concerns.
Collaborate with internal stakeholders to deliver an exceptional customer experience.
Manage customer expectations and ensure timely resolution of issues.
Coordinate with internal and external stakeholders on Corrective and Preventive Actions (CAPA) to address service-related concerns.
Build, develop, and maintain strong customer relationships to understand and fulfill customer requirements.
Manage assigned customer accounts and ensure all inquiries and service requests are handled efficiently and effectively.

Operations

Coordinate air and sea freight shipments, including transportation arrangements
Liaise with co-loaders, carriers, and service providers to arrange freight bookings and shipment movements.
Prepare and process billing, invoicing, and related documentation accurately and timely.
Handle import/export permit declarations and customs clearance activities in compliance with regulatory requirements.
Source and secure cargo space with airlines and other freight partners to support shipment planning and delivery schedules.
Process full-cycle air and sea freight import/export documentation (billing/invoice)
Support cross-functional and departmental projects as assigned.
Carry out any other duties and responsibilities assigned by the reporting manager or management team.

Job Requirements

Possess a Bachelor's Degree in Business Administration, Logistics & Supply Chain Management, or a related discipline.
Minimum 3 to 7 years of relevant experience in airfreight healthcare logistics, freight forwarding, supply chain, customer service, or related operational environments.
Prior supervisory or people management experience is preferred.
Possess a valid TradeNet™ declaration permit account/ID and working knowledge of CargoWise is preferred.
Proficient in Microsoft Office applications
Demonstrate excellent verbal and written communication skills
Able to work effectively in a fast-paced and dynamic operational environment while maintaining a high level of accuracy and attention to detail.
Customer-focused with strong problem-solving and stakeholder management capabilities.
Willing to work beyond regular business hours when required to support operational and customer requirements.

직원 유형:

정규직

UPS는 차별, 괴롭힘 및 보복이 없는 일터를 제공하기 위해 최선을 다하고 있습니다.

Freight Operations Supervisor (MNX)