직무 지원 이전에 이 페이지의 오른쪽 상단에 있는 옵션에서 언어 환경설정을 선택합니다.
Fortune Global 500에 선정된 기업에서 다음과 같은 기회를 경험할 수 있습니다. 가능성을 혁신 및 구상하고, 보상 문화를 경험하며, 매일 더 나아질 수 있도록 지원하는 인재 팀과 협력할 수 있습니다. UPS를 더 발전된 내일로 이끄는 것은 바로 역량과 열정을 지닌 사람입니다. 역량을 보유하고, 자기 자신은 물론 팀을 이끌 수 있는 인재를 위해 기술을 배양하고 다음 단계로 나아갈 수 있게 할 직무들이 준비되어 있습니다.
직무 설명:
Job Responsibilities
Customer Service
- Monitor and maintain a high level of customer satisfaction through proactive communication and service excellence.
- Respond promptly and professionally to customer inquiries, requests, and concerns.
- Collaborate with internal stakeholders to deliver an exceptional customer experience.
- Manage customer expectations and ensure timely resolution of issues.
- Coordinate with internal and external stakeholders on Corrective and Preventive Actions (CAPA) to address service-related concerns.
- Build, develop, and maintain strong customer relationships to understand and fulfill customer requirements.
- Manage assigned customer accounts and ensure all inquiries and service requests are handled efficiently and effectively.
Operations
- Coordinate air and sea freight shipments, including transportation arrangements
- Liaise with co-loaders, carriers, and service providers to arrange freight bookings and shipment movements.
- Prepare and process billing, invoicing, and related documentation accurately and timely.
- Handle import/export permit declarations and customs clearance activities in compliance with regulatory requirements.
- Source and secure cargo space with airlines and other freight partners to support shipment planning and delivery schedules.
- Process full-cycle air and sea freight import/export documentation (billing/invoice)
- Support cross-functional and departmental projects as assigned.
- Carry out any other duties and responsibilities assigned by the reporting manager or management team.
Job Requirements
- Possess a Bachelor's Degree in Business Administration, Logistics & Supply Chain Management, or a related discipline.
- Minimum 3 to 7 years of relevant experience in airfreight healthcare logistics, freight forwarding, supply chain, customer service, or related operational environments.
- Prior supervisory or people management experience is preferred.
- Possess a valid TradeNet™ declaration permit account/ID and working knowledge of CargoWise is preferred.
- Proficient in Microsoft Office applications
- Demonstrate excellent verbal and written communication skills
- Able to work effectively in a fast-paced and dynamic operational environment while maintaining a high level of accuracy and attention to detail.
- Customer-focused with strong problem-solving and stakeholder management capabilities.
- Willing to work beyond regular business hours when required to support operational and customer requirements.
직원 유형:
정규직
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