My client is a major multinational insurance and financial services company, offering life insurance, pensions, asset management, and related products across Asia, the US, Europe, and other markets.

They are currently seeking a highly capable (Associate) Director, HNW Case Management based in Singapore to lead their team and drive excellence in orchestrating complex, high-value life insurance cases from submission to policy issuance.

Key Job Responsibilities:

Lead end-to-end case management for high-value, complex, and priority HNW/ UHNW life insurance applications
Act as the primary point of contact for Relationship Managers, Advisers, and internal stakeholders on sophisticated cases
Coordinate closely with Underwriting, New Business, Operations, Compliance, and other teams to drive timely and accurate case progression
Manage large-sum-assured, multi-life, trust, and other complex policy structures
Monitor case quality, turnaround time, and service standards, implementing improvements to enhance efficiency and client satisfaction
Handle escalations and resolve issues for priority cases to ensure smooth policy issuance
Provide leadership and guidance to the case management team while fostering strong cross-functional collaboration

Requirements:

Minimum 8–10 years of relevant experience in life insurance new business, case management, or operations
Strong hands-on experience in handling HNW or complex insurance cases is essential
In-depth knowledge of life insurance products, underwriting processes, and regulatory requirements in Hong Kong
Proven ability to lead and coordinate cross-functional teams in a fast-paced environment
Excellent interpersonal, communication, and stakeholder management skills (able to interact effectively with senior clients and producers)
Strong problem-solving skills with a client-centric and solutions-oriented mindset
Proficient in both English and Chinese (Cantonese and Mandarin)