Waterfall, Uat, Requirements Gathering, Defect Management, Agile, Sit, implementation activities, Process Analysis, hybrid SDLC methodologies, customer-facing digital channels, functional documentation, designing customer-servicing platforms

Requirements Gathering, Agile, Scrum, Sdlc, Business Analysis, stakeholder facilitation

Servicenow, Agile Methodologies, User Stories, Uat, Jira, Solution Delivery, Confluence, Scrum, Business Requirements Gathering, Process Analysis, Digital Application Projects, Stakeholder Management, Kanban