Windows Server, Networking, Exchange, Intune, Azure, Entra ID, Microsoft Windows 10 and 11, ITSM concepts, Teams, Sharepoint, ITIL 4 Foundation

Microsoft 365, IT support, System Monitoring, System Administration, project management

PCS, Office, Outlook, IT support, Network Administration, Network Issues, Permissions, User Management, Vmware Esxi, Video Conferencing, Laptops, Microsoft Teams, IT service ticketing system, Software, security tasks, virtual environments, Troubleshooting, Hardware

IT Support (Hardware and Software Troubleshooting), Customer Service Support IT Service Management (ServiceNow or similar tools), Network Management (Basic Networking and Connectivity), Problem Management and Root Cause Analysis

Ms Office, Microsoft Windows, Cisco LAN support troubleshooting, Linux desktop operating systems, Android smart devices support

Iphone, Intune, Ipad, Bitlocker, Configuration, Macos, Imaging, Apple devices, Windows 11, basic network troubleshooting, Microsoft Office Suite, ticketing system, break-fix support, Filevault, O365 support, device provisioning, BSOD crash diagnostics, Deployment

IT support, Network Issues, simulation tool set

Cloud Computing, Windows Server, Networking, Ccna, Mcitp, Windows