Lead regional operations across SEA with strong growth trajectory
Drive transformation in tech-backed debt resolution organization

About Our Client

Our client is a leading player in Southeast Asia's debt management industry, operating across multiple markets and supporting millions of customers in achieving financial recovery. With strong backing from global institutions, the business is committed to combining data, technology, and customer-centric practices to improve industry standards. As part of their continued expansion, they are seeking a Director of Operations (Collections) to drive operational excellence and scale their collections function.

Job Description

Lead overall collections operations to achieve monthly targets and KPIs
Develop and implement SOPs across in-house and outsourced processes
Analyse performance data to optimise recovery rates and forecast outcomes
Collaborate regionally to share best practices and improve risk management
Ensure full regulatory compliance and maintain strong client relationships
Manage stakeholder engagement, including partners and business clients
Drive cost optimisation while improving operational efficiency
Lead, coach, and develop large operational teams (100+ headcount)
Monitor quality and performance metrics across collection teams
Champion continuous improvement and innovation in processes and systems

The Successful Applicant

Bachelor's degree in Business, Law, Finance, or a related discipline
At least 7 years of relevant experience in collections operations
Experience managing multi-market or regional collections portfolios
Strong analytical skills, with experience in data reporting, performance monitoring, and decision-making
Proven ability to lead, develop, and engage high-performing teams
Strong stakeholder management and communication skills, with the ability to influence across functions
Demonstrated ability to think strategically while driving hands-on execution
Proactive, adaptable, and committed to continuous improvement and operational excellence

What's on Offer

Regional leadership scope across Southeast Asia
Opportunity to shape operations in a high-growth environment
Leadership role with strong visibility to senior management
Exposure to transformation and innovation initiatives
Collaborative and performance-driven culture

Contact:

Quote job ref: JN-072026-7052749

Regional Director of Operations (Collections)