- Lead regional operations across SEA with strong growth trajectory
- Drive transformation in tech-backed debt resolution organization
About Our Client
Our client is a leading player in Southeast Asia's debt management industry, operating across multiple markets and supporting millions of customers in achieving financial recovery. With strong backing from global institutions, the business is committed to combining data, technology, and customer-centric practices to improve industry standards. As part of their continued expansion, they are seeking a Director of Operations (Collections) to drive operational excellence and scale their collections function.
Job Description
- Lead overall collections operations to achieve monthly targets and KPIs
- Develop and implement SOPs across in-house and outsourced processes
- Analyse performance data to optimise recovery rates and forecast outcomes
- Collaborate regionally to share best practices and improve risk management
- Ensure full regulatory compliance and maintain strong client relationships
- Manage stakeholder engagement, including partners and business clients
- Drive cost optimisation while improving operational efficiency
- Lead, coach, and develop large operational teams (100+ headcount)
- Monitor quality and performance metrics across collection teams
- Champion continuous improvement and innovation in processes and systems
The Successful Applicant
- Bachelor's degree in Business, Law, Finance, or a related discipline
- At least 7 years of relevant experience in collections operations
- Experience managing multi-market or regional collections portfolios
- Strong analytical skills, with experience in data reporting, performance monitoring, and decision-making
- Proven ability to lead, develop, and engage high-performing teams
- Strong stakeholder management and communication skills, with the ability to influence across functions
- Demonstrated ability to think strategically while driving hands-on execution
- Proactive, adaptable, and committed to continuous improvement and operational excellence
What's on Offer
- Regional leadership scope across Southeast Asia
- Opportunity to shape operations in a high-growth environment
- Leadership role with strong visibility to senior management
- Exposure to transformation and innovation initiatives
- Collaborative and performance-driven culture
Contact:
Quote job ref: JN-072026-7052749
