Microsoft Intune, DHCP, Microsoft 365, Pbx, Dns, Entra ID, Windows operating systems, Datto RMM, Active Directory

Virtualization technologies, Wintel and UNIX environments, Cloud computing fundamentals, PC hardware fundamentals, Desktop operating systems, Networking concepts and Internet technologies, Microsoft Office Applications, Common software applications

Windows OS, Intune, SCCM, Mdt, networking fundamentals, desktop and laptop hardware components, Active Directory, OS installation imaging, system setup concepts

Desktop & Laptop Troubleshooting, Hardware Installation & Maintenance, Antivirus & Endpoint Support, Email Configuration & Support, Password Reset & Access Management, POS Deployment & Configuration, Software Installation & Configuration, Field Support / Islandwide Deployment, It Helpdesk Support, Network Troubleshooting, It Infrastructure Support, Hardware Diagnostics, Basic Networking Knowledge, Windows Operating Systems, Microsoft Office Support, Adobe Acrobat Support, Wireless Connectivity Support, VoIP Support, User Account Administration, POS System Support, Remote Technical Support, On-site IT Support, IT Project Support, Technical Troubleshooting, Customer/User Support, Ticketing System Handling, Communication Skills, Team Collaboration, Problem Solving, Time Management, Adaptability, English Communication, Retail IT Support, Active Directory, IT Support Operations