ticketing systems , Microsoft Intune, Servicenow, Windows OS, Microsoft 365, Jira, remote access tools, Entra ID, laptop lifecycle management

Software Applications, computer hardware, Linux, Macos, Switches, Operating Systems, Routers, Windows, networking fundamentals, IP addresses, Troubleshooting

networking hardware , Windows OS, Microsoft Office, Troubleshooting

SCCM, Intune, Vdi, Windows, Microsoft 365, PowerShell, Software Distribution, Patching, OS deployment

Servicenow, Microsoft Office 365, Exchange, Jira, Windows 10, Remote support tools, Active Directory

ticketing systems , Windows OS, Servicenow, Jira, Microsoft 365, Microsoft Intune, Entra ID, laptop lifecycle management, remote access tools

Servicenow, Microsoft Office 365, Exchange, Windows 10, Active Directory

Microsoft Office 365, Itil Foundation, desktop support, Microsoft 365 Certified Fundamentals MS-900, Microsoft Windows 10, Cisco Certified Support Technician CCST, Google IT Support Professional Certificate

Network support, Windows OS, Backup, Antivirus, Wan, IT security, Switches, Firewalls, Printers, Lan, Routers, File Sharing, barcode systems, scanners, Wi-Fi, Active Directory, Basic server administration, ERP MES systems, PC setup and troubleshooting, user access control