Position Title - End User Desktop Engineer
Employment Type - Initial 6-month contract with potential extension based on individual performance and business requirements.
Overview
We are seeking a motivated and service-oriented End User Desktop Engineer to provide frontline IT support to insurance agents and internal users. The successful candidate will be responsible for troubleshooting hardware and software issues, supporting desktop and laptop environments, managing IT assets, and ensuring smooth day-to-day IT operations with minimal downtime.
This role is ideal for candidates with foundational IT support experience who enjoy hands-on technical support and interacting with end users in a corporate environment.
Key Responsibilities
- Provide desktop, laptop, printer, and peripheral support for end users.
- Install, configure, upgrade, and troubleshoot:
- Windows 10/11
- Microsoft Office 365
- Authorized desktop applications
- Support hardware and software troubleshooting for desktops, laptops, and tablets.
- Perform preventive maintenance and remedial repairs on IT equipment.
- Support Active Directory, Exchange, and remote working tools.
- Respond to and resolve technical issues escalated from the service desk.
- Track and maintain IT hardware and software inventory.
- Escalate complex technical issues to Tier 3 support teams where required.
- Coordinate with vendors and internal IT teams for issue resolution and branch support activities.
- Support endpoint devices including Apple iPads and Android tablets where applicable.
Requirements
- Diploma or Degree in Information Technology, Computer Science, or related discipline.
- 1–2 years of experience in Desktop Support, IT Support, or Helpdesk environments.
- Strong hands-on experience with:
- Windows 10/11
- Microsoft Office 365
- Active Directory
- Exchange
- Remote support tools
- Familiarity with ticketing systems such as:
- ServiceNow
- Jira
- Strong troubleshooting and problem-solving skills.
- Good communication and end-user support capabilities.
Preferred Skills
- Experience supporting users within a corporate environment.
- Familiarity with endpoint management and IT asset management processes.
- Experience supporting tablets and mobile devices.
- Exposure to enterprise IT support environments.
