Responsibilities

Strategy & OE Delivery

Drive country and cluster OE agenda aligned withregional/global priorities (e.g., OMS, AD rollout, start-up excellence,sustainability).
Translate strategy into clear deployment plans,goals, and performance metrics.
Track and deliver OE outcomes and operationaltargets.

Governance, Risk & Compliance

Act as QHSE Management Representative, ensuringcompliance with DHL standards and local regulations.
Oversee ISO certifications (e.g., ISO 9001, ISO45001) and internal control frameworks.
Identify and close gaps in process, compliance,and governance.

Stakeholder & Customer Management

Partner country, cluster, and regionalstakeholders to achieve OE and business goals.
Ensure delivery of service quality standards andcontractual commitments.
Drive customer satisfaction through continuousimprovement and feedback insights.

Operational Excellence & Transformation

Leadership & People

Lead, develop, and manage OE teams to deliverhigh performance.
Build capabilities aligned with DHL LeadershipAttributes and FIRST CHOICE mindset.
Foster a culture of excellence, inclusion(DEIB), safety, and integrity.

Requirements

Minimum 10 years of experience in Operations Excellence, continuous improvement, or project management, with at least 1-2 years in a similar leadership role.
Proven experience operating within a matrix organisational structure.
Strong understanding of regulatory requirements and compliance frameworks (e.g., QHSE, ISO standards).
Certification or training in structured problem-solving methodologies (e.g., Six Sigma) is advantageous.
Working knowledge of warehouse management systems (WMS) experience in deploying or managing advanced automation/robotics solutions is a plus.
Demonstrated capability in leading large-scale programmes and complex project implementations, with strong leadership in driving team engagement and cross-functional collaboration.

Country Head of Operations Excellence