Country Head of Operations Excellence

Responsibilities

Strategy & OE Delivery

• Drive country and cluster OE agenda aligned withregional/global priorities (e.g., OMS, AD rollout, start-up excellence,sustainability).
• Translate strategy into clear deployment plans,goals, and performance metrics.
• Track and deliver OE outcomes and operationaltargets.

Governance, Risk & Compliance

• Act as QHSE Management Representative, ensuringcompliance with DHL standards and local regulations.
• Oversee ISO certifications (e.g., ISO 9001, ISO45001) and internal control frameworks.
• Identify and close gaps in process, compliance,and governance.

Stakeholder & Customer Management

• Partner country, cluster, and regionalstakeholders to achieve OE and business goals.
• Ensure delivery of service quality standards andcontractual commitments.
• Drive customer satisfaction through continuousimprovement and feedback insights.

Operational Excellence & Transformation

• Lead standardisation and continuous improvementinitiatives (e.g., OMS).
• Drive digitalisation and data-driven performancemanagement (LOGICS, MRP, BRM).
• Advance sustainability/ESG initiatives alignedwith DHL priorities.

Leadership & People

• Lead, develop, and manage OE teams to deliverhigh performance.
• Build capabilities aligned with DHL LeadershipAttributes and FIRST CHOICE mindset.
• Foster a culture of excellence, inclusion(DEIB), safety, and integrity.

Requirements

• Minimum 10 years of experience in Operations Excellence, continuous improvement, or project management, with at least 1-2 years in a similar leadership role.
• Proven experience operating within a matrix organisational structure.
• Strong understanding of regulatory requirements and compliance frameworks (e.g., QHSE, ISO standards).
• Certification or training in structured problem-solving methodologies (e.g., Six Sigma) is advantageous.
• Working knowledge of warehouse management systems (WMS) experience in deploying or managing advanced automation/robotics solutions is a plus.
• Demonstrated capability in leading large-scale programmes and complex project implementations, with strong leadership in driving team engagement and cross-functional collaboration.