We are seeking a proactive and hands-on HR professional to support our warehouse and operations workforce. The incumbent will serve as a key HR partner to operational leaders and employees, ensuring compliance with Singapore employment regulations while delivering effective HR services across the employee lifecycle. The role will have a strong focus on Employee Relations (ER), Work Injury Compensation Act (WICA) case management, workplace investigations, employee engagement, and operational HR support.

Key Responsibilities

Employee Relations & Case Management

Serve as the primary HR contact for employee relations matters across warehouse, logistics, and operational teams.
Conduct employee counselling sessions and provide guidance on workplace issues and disciplinary matters.
Investigate employee grievances, misconduct cases, absenteeism, performance concerns, and workplace disputes.
Support managers in handling disciplinary actions, warnings, performance improvement plans, and terminations in compliance with Singapore employment laws.
Manage employee feedback, conflict resolution, and engagement initiatives.

WICA & Workplace Injury Management

Manage end-to-end Work Injury Compensation Act (WICA) cases.
Coordinate with employees, supervisors, clinics, hospitals, insurers, and government agencies on workplace injury matters.
Ensure timely submission of incident reports to MOM and relevant stakeholders.
Monitor medical leave, light-duty arrangements, return-to-work plans, and rehabilitation progress.
Maintain accurate records and documentation for workplace accidents and injury claims.
Support workplace investigations and root cause analysis relating to workplace incidents.

HR Business Partnering

Partner with operational leaders on manpower planning, workforce management, employee retention, and organizational effectiveness.
Provide HR advisory support on employment legislation, HR policies, and employee matters.
Analyze workforce trends and recommend solutions to improve productivity and employee engagement.
Support change management and business transformation initiatives.

HR Operations & Employee Services

Manage the employee lifecycle including onboarding, confirmation, transfers, promotions, and offboarding.
Ensure proper administration of employment contracts, HR documentation, and personnel records.
Support payroll inputs, leave administration, attendance management, and benefits administration.
Ensure compliance with MOM regulations, Employment Act requirements, and company policies.
Assist in audits and maintain HR records and reporting.

Foreign Workforce Management

Support work pass applications, renewals, cancellations, and compliance requirements.
Liaise with MOM, employment agencies, and external stakeholders regarding foreign manpower matters.
Support onboarding and integration of foreign workers.

Requirements

Degree or Diploma in Human Resources, Business Administration, or related discipline.
Minimum 5 years of HR experience, preferably within logistics, warehousing, manufacturing, food distribution, or operational environments.
Hands-on experience managing Employee Relations and WICA cases.
Good knowledge of Singapore Employment Act, Work Injury Compensation Act (WICA), Employment of Foreign Manpower Act, and MOM regulations.
Experience handling workplace investigations, disciplinary matters, and employee grievances.
Strong stakeholder management and communication skills.
Ability to work independently in a fast-paced operational environment.
Proficient in Microsoft Office applications and HR systems.

HR Business Partner / HR Employee Services Manager