We are seeking a proactive and hands-on HR professional to support our warehouse and operations workforce. The incumbent will serve as a key HR partner to operational leaders and employees, ensuring compliance with Singapore employment regulations while delivering effective HR services across the employee lifecycle. The role will have a strong focus on Employee Relations (ER), Work Injury Compensation Act (WICA) case management, workplace investigations, employee engagement, and operational HR support.
Key Responsibilities
Employee Relations & Case Management
- Serve as the primary HR contact for employee relations matters across warehouse, logistics, and operational teams.
- Conduct employee counselling sessions and provide guidance on workplace issues and disciplinary matters.
- Investigate employee grievances, misconduct cases, absenteeism, performance concerns, and workplace disputes.
- Support managers in handling disciplinary actions, warnings, performance improvement plans, and terminations in compliance with Singapore employment laws.
- Manage employee feedback, conflict resolution, and engagement initiatives.
WICA & Workplace Injury Management
- Manage end-to-end Work Injury Compensation Act (WICA) cases.
- Coordinate with employees, supervisors, clinics, hospitals, insurers, and government agencies on workplace injury matters.
- Ensure timely submission of incident reports to MOM and relevant stakeholders.
- Monitor medical leave, light-duty arrangements, return-to-work plans, and rehabilitation progress.
- Maintain accurate records and documentation for workplace accidents and injury claims.
- Support workplace investigations and root cause analysis relating to workplace incidents.
HR Business Partnering
- Partner with operational leaders on manpower planning, workforce management, employee retention, and organizational effectiveness.
- Provide HR advisory support on employment legislation, HR policies, and employee matters.
- Analyze workforce trends and recommend solutions to improve productivity and employee engagement.
- Support change management and business transformation initiatives.
HR Operations & Employee Services
- Manage the employee lifecycle including onboarding, confirmation, transfers, promotions, and offboarding.
- Ensure proper administration of employment contracts, HR documentation, and personnel records.
- Support payroll inputs, leave administration, attendance management, and benefits administration.
- Ensure compliance with MOM regulations, Employment Act requirements, and company policies.
- Assist in audits and maintain HR records and reporting.
Foreign Workforce Management
- Support work pass applications, renewals, cancellations, and compliance requirements.
- Liaise with MOM, employment agencies, and external stakeholders regarding foreign manpower matters.
- Support onboarding and integration of foreign workers.
Requirements
- Degree or Diploma in Human Resources, Business Administration, or related discipline.
- Minimum 5 years of HR experience, preferably within logistics, warehousing, manufacturing, food distribution, or operational environments.
- Hands-on experience managing Employee Relations and WICA cases.
- Good knowledge of Singapore Employment Act, Work Injury Compensation Act (WICA), Employment of Foreign Manpower Act, and MOM regulations.
- Experience handling workplace investigations, disciplinary matters, and employee grievances.
- Strong stakeholder management and communication skills.
- Ability to work independently in a fast-paced operational environment.
- Proficient in Microsoft Office applications and HR systems.
