We are seeking a proactive and detail-oriented Travel Sales & Operations Executive to ensure seamless delivery of group travelprograms by supporting ticketing, hotel arrangements, logistics preparation and client coordination, while assisting with FIT booking requests and leading groups on-site when required to uphold service excellence and operational efficiency.

The position requires travel to conduct site visits, coordinate on-ground arrangements, and ensure quality service delivery.

Responsibilities:

Assist with group flight ticket issuance, name lists, special meal requests and related operational matters.
Coordinate hotel bookings, rooming lists, and payment processing with approved vendors.
Liaise with clients on quotations, confirmations, required documents and payment follow-ups.
Prepare itineraries, manifests, programme sheets and all necessary group travel documentation.
Provide operational support to travel sales, ensuring accurate pricing inputs and smooth delivery of services.
Assist customer service team on online FIT booking requests and fulfilment.
Travel and serve as tour leader/journey host for local and overseas groups to ensure smooth execution.
Support preparation of sales proposals and presentations when required.
Ensure compliance with internal SOPs and STB regulations indocumentation and processes.

Requirements:

Diploma or equivalent in Tourism, Hospitality, Business or related field preferred.
1-3 years of experience in travel operations, ticketing, or customer service (fresh candidates with relevant internship experience may be considered).
Able to travel overseas and work on evenings/weekends when required for tour-leading duties.
Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable learning booking systems.
Strong communication and coordination skills with attention to detail.
Ability to work in a fast-paced environment with tight timelines.

Preferred Knowledge & Skills:

Experience in airline reservation systems, ticket issuance or travel operations workflows.
Knowledge of group travel logistics, manifests, and vendor coordination.
Customer-oriented mindset with strong problem-solving abilities.
Ability to multitask and stay calm under pressure.
Familiarity with STB Travel Agent compliance and PDPA requirements a bonus.

Senior Executive/Executive, Travel Sales & Operations