Job Req Number: 122572

Time Type: Full Time

Purpose and main tasks

Ensure the accurate and timely movement of air freight to- and from specific locations within the service standards agreed with the Customer in compliance to country's requirement.
Handle all Customer / Vendor facing communication and shipment related internal communication between/with DSV stakeholders
Provide Customers with proactive exception management in case of service quality deviations including follow-up and problem resolution
Generate Invoice and verify cost accrual are for all shipment related charges within KPI timeline.
Participate in ad-hoc projects related to business process improvement (Internal and External).
Perform value-added task within the scope of the function to meet customer requirements and changes made in the operations process.
Ensure all customs permit declaration are in compliance with Singapore Customs Regulations and Procedures.
Create and manage air export documentation

Accountable

Ensure shipments are executed within timeline as per inhouse ISO procedure.
Ensure email communication with customer and external documents are processed in a timely manner

Responsible

Support a positive and attractive working atmosphere/environment
Act in a manner which increases Customer satisfaction

Requirements

Ability to multi-task
Effective communication skills and professional communication etiquette
Fluency in written and spoken English
Perform well under pressure
Basic computer (Windows PC) skills
Typing skills (at least 30 words per minute)
Decision-making and problem-solving skills
Ability to prioritize and manage time
Attention to detail and accuracy
Organizational skills
Must work well within a team
Microsoft office skills (Eg. words, excel)
Minimum Nitec and above
No working experience required in the air freight industry (For Shipping officer)
Minimum 1-3 years of working experience in the air freight industry (For Senior Shipping officer)

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

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