Operating Systems, MS O365 suite, Incident management knowledge, ServiceNow Tool, system performance monitoring tools, enterprise backup and recovery procedures, Basic Computer Networking skills

Servicenow, Confluence, Itil Framework, Incident Management, Jira, Root Cause Analysis

Microsoft Office 365, System Administration, Help Desk Support, Microsoft Azure Cloud, Technical Support, Troubleshooting

Microsoft Office 365, Hardware And Software Troubleshooting, Helpdesk and ticketing systems, Basic understanding of macOS and mobile device management iOS Android, Server Management and Maintenance, Desktop and Network Support, Active Directory and Group Policy GPO, Windows 7–11, Wi-Fi Configuration Support, End User Computing EUC, Enterprise-level antivirus solutions

Troubleshooting Skills, performance management tools and techniques, developing and implementing IT service support policies, supervising or managing a team, leadership and mentoring skills, IT service support, managing external vendors, identifying opportunities for cost savings and efficiency improvements

Public Cloud, Automation Scripting, observability and monitoring tools and techniques, Troubleshooting, general purpose programming languages, managing applications or infrastructure

Problem diagnosis & troubleshooting, Incident Management, Field engineering, Technical support, Client-centric service delivery, Remote system administration