Data Analytics, Oracle, Salesforce, Adobe

prophet , Microsoft Excel, IFRS17

Netsuite, Power Bi, MS Dynamics, Statutory Reporting, Accounting Systems, Lease accounting, Financial analysis, Forecasting, Budgeting, Accounting Principles, Management Reporting, Financial close

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"

Tax Filing, Accounting, Variance Analysis, Forecasting, Financial Reporting, Financial Analysis, Budgeting, Audits, Internal Controls

prophet , Problem-solving skills, Financial reporting, Knowledge

Predictive Analytics, Operations Management, Procurement, Supplier evaluations, Finance, Negotiations, Project management, Analyzing procurement data, AI first procurement strategy, Generating reports, Supply Chain Management

planning projects, Transfer Pricing, Documentation, benchmarking financial analysis, economic financial knowledge, audits, advanced pricing arrangements

Ux, Data-driven insights, Vendor product integrations, Product Design, gamification, Feature optimization, UI UX usability, Product analytics, Customer Engagement

SAP, Bw, customer services operations, project management, process development, financial dispatch planning, Stakeholder Management, Distribution Centre coordination, end-to-end wholesale customer operational processes, systems reporting management and analysis