Business Process Analysis, Salesforce, Diagramming tools, Database modelling, Functional solution design, Stakeholder facilitation

Agile, Scrum, Requirements Analysis, Salesforce, Functional and Application Design

Marketing Cloud, Requirements Gathering, JIRA, Confluence, Dashboard Design, Service Cloud, Agile, Scrum, User Stories, Salesforce, Process Mapping, Report Creation

Certified Scrum Master, Certified Scrum Product Owner, Salesforce capabilities and limitations, Salesforce Certified Business Analyst

Requirements Analysis, Salesforce Configuration, Agile, Salesforce, Functional and Application Design, Continuous Improvement, Data Analysis, Process Improvement, Solution Evaluation, Stakeholder Communication

Salesforce Configuration, Data Analysis, Salesforce Administrator Exam CRT101, Salesforce capabilities and limitations, stakeholder communication, Salesforce Certified Business Analyst, process improvement, solution evaluation