Job scope:

Support and oversee the daily operations of community clinics to ensure smooth, efficient and patient-centred service delivery.
Develop a comprehensive understanding of all clinic workflows, including patient registration, appointment scheduling, patient flow, nursing services, billing, and other frontline and administrative functions.
Monitor daily clinic operations, identify operational gaps, service risks, and workflow inefficiencies, and implement appropriate improvement measures.
Investigate operational issues, coordinate corrective actions, and ensure timely resolution.
Ensure operational readiness of the clinics and maintain high standards of service quality and patient experience.
Provide operational support across frontline functions, including registration and administrative duties, whenever required to ensure service continuity.
5.2.1 Plan, coordinate, and optimise manpower deployment to ensure adequate staffing and uninterrupted clinic operations.
Anticipate manpower challenges and develop contingency plans to minimise service disruptions.
Coordinate and facilitate regular operational meetings and weekly staff
briefings to communicate updates, reinforce workflows, and address
operational issues.
Support staff onboarding, operational training, coaching, and competency development.
Conduct operational audits, quality reviews, and compliance checks to ensure adherence to organisational policies and healthcare standards.
Monitor service quality indicators and recommend improvement initiatives.
Ensure accurate operational documentation, reporting, and record management.
Work collaboratively with healthcare professionals, internal departments, community partners, and external stakeholders to ensure seamless service delivery.
Support the implementation of new healthcare initiatives, operational workflows, and service improvements.
Coordinate cross-functional projects and facilitate effective communication among stakeholders.
Lead and coordinate assigned operational projects from planning through implementation.
Monitor project timelines, milestones, deliverables, and outcomes.
Prepare reports, presentations, and recommendations for management review.
Serve as a key operational resource and first point of contact for day-to-day clinic operational matters.
Support the Head of Community Programmes / Manager in driving
operational excellence across the community clinics.
Exercise sound judgement in resolving operational issues independently and escalate strategic or high-risk matters appropriately.
Develop the capability to function as the operational second-in-charge for the community clinics and assume greater leadership responsibilities based on performance and organisational needs.

Requirements:

Diploma or Degree in Healthcare Management, Business Administration, Social Work, Community Care, Nursing, Allied Health, or a related discipline.
Minimum 2-3 years of relevant experience in healthcare operations, clinic administration, community care, service operations, or programme management.
Experience in clinic operations, manpower planning, healthcare service delivery, or quality improvement will be highly advantageous.

All Interested candidates are invited to email your resume in MS Word format to:

[HIDDEN TEXT]

Please include your full working experience, education background, notice period, expected salary.

Nerissa Goh Jia Ying (R21103899)

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

Recruiter's ref code: #HGN

We regret to inform that only suitable candidates will be shortlisted for an interview.

Senior/ Executive, Community Clinic Operation (5.25 days office hours) HGN