Functional Specifications, Testing, CRM platforms, Microsoft Dynamics, Technical Specifications, systems development

Servicenow, SLA, It Service Delivery, Itil, Project Management, Pmp, ITSM tools, Stakeholder Management, Vendor Management

It Project Management, process improvement methodologies and tools

Microsoft Excel, Quality assurance, Change management, Delivery management, Agile delivery tools, Release governance, dependency management, MS Project

Cloud Computing, Itil Framework, Automation Tools, Agile Methodologies, Incident Response, Service Management, Project Management, Data Analysis, Risk Management, Vendor Management