Sharon AI

Singapore | Hybrid

APAC Coverage | Enterprise Customers | AI Infrastructure

Sharon AI is building the infrastructure powering the next generation of artificial intelligence. Operating across high-performance GPU compute, AI infrastructure and enterprise-scale platforms, we support advanced AI workloads for customers across the globe.

As we continue to scale across the APAC region, we are seeking an experienced Customer Success Manager to lead strategic relationships with some of Sharon AI's largest enterprise customers across Asia, including China, with opportunity to support broader regional growth across India, Singapore, Japan and Australia.

This is a high-touch, enterprise-facing role suited to someone who thrives in fast-paced technology environments and enjoys building trusted customer partnerships within technically complex infrastructure environments. The successful candidate will act as a strategic advisor to customers while coordinating closely with internal operational, platform and leadership teams to ensure exceptional customer outcomes.

This is not a junior coordination or support role — it is a commercially aware, customer-facing position critical to customer trust, retention, adoption and long-term growth.

What You'll Be Doing

Enterprise Customer Ownership

Act as Sharon AI's primary relationship owner across strategic APAC enterprise accounts
Build trusted relationships with both technical and executive-level customer stakeholders
Lead customer engagement across onboarding, operational delivery and ongoing success initiatives
Act as a trusted advisor helping customers maximise value from Sharon AI's AI infrastructure capabilities

Strategic Customer Success

Drive long-term customer adoption, retention and expansion opportunities through strategic engagement and partnership
Identify customer risk signals early and coordinate proactive resolution strategies
Support high-priority incidents and escalations with professionalism, urgency and composure
Partner closely with platform, operations and leadership teams to deliver exceptional customer experiences
Provide strategic guidance to align customer objectives, delivery outcomes and operational priorities

Commercial & Regional Growth

Build executive-level customer relationships that support long-term platform adoption and account growth
Partner with leadership and commercial teams to identify opportunities for strategic expansion across customer environments
Support the ongoing growth and scaling of Sharon AI's APAC customer operations
Provide coverage across both Mandarin and English-speaking customer environments throughout the region

What We're Looking For

5+ years experience within Customer Success, Technical Account Management or Enterprise Service Delivery roles
Strong background supporting enterprise customers within cloud, infrastructure, SaaS or AI-related environments
Native or highly fluent Mandarin language capability alongside strong business English communication skills
Experience supporting customers across China and/or broader Southeast Asia highly regarded
Strong stakeholder management capability across both technical and executive audiences
Ability to operate autonomously within fast-paced, high-growth technology environments
Strong commercial awareness with the ability to support customer retention, adoption and expansion initiatives
Excellent organisational skills with the ability to manage multiple enterprise customer priorities simultaneously
Willingness to learn and engage deeply with AI infrastructure, GPU platforms and advanced technology environments
Comfortable participating in shared escalation and after-hours coverage rotations as required

Why Join Sharon AI

At Sharon AI, you'll work at the forefront of AI infrastructure and enterprise technology innovation, supporting customers operating within some of the most exciting and rapidly evolving technology environments globally.

This role offers:

Exposure to next-generation AI and GPU infrastructure
Enterprise customer ownership across the APAC region
Opportunity to work alongside highly technical platform and operational teams
A high-growth environment with strong career development potential
Exposure to strategic customer, operational and commercial initiatives

We value people who are:

Collaborative
Accountable
Commercially minded
Customer-focused
Adaptable and solutions-oriented

Our values:

Integrity
Innovation
Collaboration
Wellbeing
Inclusion

If you're passionate about enterprise customer success and want to help shape the future of AI infrastructure across APAC, we'd love to hear from you.

Customer Success Manager – APAC