1-year contract, renewable
Government project
Hybrid work arrangement

We are seeking a skilled Process & Transformation Analyst to join our team and drive operational excellence through structured analysis and transformation initiatives. In this role, you will translate workshop outputs and research findings into actionable insights that shape future-state processes and transformation roadmap.

Success in this role is defined by the ability to translate ambiguity into structured insights, produce high-quality process artefacts, and contribute to implementable transformation outcomes.

Key Responsibilities

Synthesize discovery workshop outputs and user research into structured problem statements and improvement hypotheses
Conduct comprehensive deep-dive process analysis, including as-is and to-be process mapping, value stream mapping, and root cause analysis
Identify non-value-added activities across operational workflows and quantify improvement potential to support business case development
Support transformation roadmap prioritisation by evaluating initiatives based on impact, feasibility, and strategic alignment
Develop structured operational insights that inform strategic decision-making and process redesign efforts
Collaborate with cross-functional teams to ensure transformation initiatives align with organisational objectives
Support implementation of process improvements, including piloting changes, tracking outcomes, and incorporating feedback loops

Requirements

2 years of progressive experience in process improvement, consulting, or business analysis roles
Demonstrated experience in regulated or operationally intensive environments is highly preferred
Proven track record of successfully delivering process improvement initiatives
Proficiency in business process mapping methodologies and tools
Strong foundation in Lean principles and operational excellence frameworks
Ability to break down complex, ambiguous problems into structured components and actionable insights
Outstanding ability to convert ambiguity into structured, logical frameworks
Ability to use data (where available) to validate hypotheses and quantify impact
Ability to engage stakeholder across business and technical teams, and facilitate structured discussions
Clear and compelling written communication skills for stakeholder reporting and documentation

Business Analyst (Process & Transformation) (Public Sector)