Job Summary

As a CBRE Transformation & Engagement Manager, you will drive operational excellence and deliver high-quality, efficient services across teams by leveraging innovation, smart technologies, and continuous process improvement. This involves standardizing workflows and using data-driven insights to enhance performance, while ensuring consistent service delivery across all sites.

This role also requires strong client and stakeholder management-building strategic partnerships, maintaining proactive engagement, and collaborating closely with leadership to develop and execute customer success plans that deliver measurable outcomes and long-term value.

What You'll Do :

Operational Excellence & Innovation

Champion operational excellence by driving efficient, effective, high-quality service delivery across teams.
Lead the adoption of smart technologies and innovative solutions to enhance productivity and service outcomes.
Identify, implement, and re-engineer processes to streamline workflows and elevate performance.
Monitor and analyze performance metrics using data-driven insights to inform continuous improvement.
Standardize and roll out consistent SOPs and service protocols across all sites to ensure uniform delivery.

Stakeholder Engagement & Strategy

Maintain proactive and structured stakeholder engagement with the Client to support coordination and agile decision-making.
Build and nurture a long-term strategic partnership with the Client, focused on mutual success and value creation.
Collaborate with the Associate Director/Sr Facilities Manager to develop and execute customer success plans with clear goals, timelines, and measurable outcomes.

What You'll Need :

Minimum Degree in Business Administration or any relevant discipline.
Minimum 5 years of relevant experience in a similar role
Proven ability to identify and implement innovation or productivity initiative per year that results in tangible cost savings or service improvements for the Client
Knowledge of Smart FM technologies and the ability to lead their deployment and integration with the Employer's computerized FM system.
Familiarity with Service Standards (SS) and prevailing Law/regulatory requirements to ensure all re-engineered SOPs remain contractually compliant.
Ability to translate complex performance data into clear, accurate statements for the monthly performance scorecard.
Proficiency in using data-driven insights to identify Repeated Failures and commercial risks that trigger double point deductions under the contract.
In-depth knowledge of Microsoft Office products, specifically Excel and Word, for high-level performance reporting and scorecard computation.
Excellent verbal and written communication skills, including the ability to work effectively with staff and users at all levels.
Willingness to oversee high-impact transformation projects or technology rollouts during after-office hours or weekends to minimize disruption to operations.
Communication skills focused on maintaining proactive engagement with the Client to support agile decision-making and service excellence

Transformation & Engagement Manager (Central / West)