Job Summary
As a CBRE Transformation & Engagement Manager, you will drive operational excellence and deliver high-quality, efficient services across teams by leveraging innovation, smart technologies, and continuous process improvement. This involves standardizing workflows and using data-driven insights to enhance performance, while ensuring consistent service delivery across all sites.
This role also requires strong client and stakeholder management-building strategic partnerships, maintaining proactive engagement, and collaborating closely with leadership to develop and execute customer success plans that deliver measurable outcomes and long-term value.
What You'll Do :
Operational Excellence & Innovation
- Champion operational excellence by driving efficient, effective, high-quality service delivery across teams.
- Lead the adoption of smart technologies and innovative solutions to enhance productivity and service outcomes.
- Identify, implement, and re-engineer processes to streamline workflows and elevate performance.
- Monitor and analyze performance metrics using data-driven insights to inform continuous improvement.
- Standardize and roll out consistent SOPs and service protocols across all sites to ensure uniform delivery.
Stakeholder Engagement & Strategy
- Maintain proactive and structured stakeholder engagement with the Client to support coordination and agile decision-making.
- Build and nurture a long-term strategic partnership with the Client, focused on mutual success and value creation.
- Collaborate with the Associate Director/Sr Facilities Manager to develop and execute customer success plans with clear goals, timelines, and measurable outcomes.
What You'll Need :
- Minimum Degree in Business Administration or any relevant discipline.
- Minimum 5 years of relevant experience in a similar role
- Proven ability to identify and implement innovation or productivity initiative per year that results in tangible cost savings or service improvements for the Client
- Knowledge of Smart FM technologies and the ability to lead their deployment and integration with the Employer's computerized FM system.
- Familiarity with Service Standards (SS) and prevailing Law/regulatory requirements to ensure all re-engineered SOPs remain contractually compliant.
- Ability to translate complex performance data into clear, accurate statements for the monthly performance scorecard.
- Proficiency in using data-driven insights to identify Repeated Failures and commercial risks that trigger double point deductions under the contract.
- In-depth knowledge of Microsoft Office products, specifically Excel and Word, for high-level performance reporting and scorecard computation.
- Excellent verbal and written communication skills, including the ability to work effectively with staff and users at all levels.
- Willingness to oversee high-impact transformation projects or technology rollouts during after-office hours or weekends to minimize disruption to operations.
- Communication skills focused on maintaining proactive engagement with the Client to support agile decision-making and service excellence
