competency framework design , role capability modeling, job evaluation and leveling methodology, career architecture, strategic workforce planning

Figma, M365, Power Platform, Wireframing, Azure, Process Mapping, Dynamics, Powerpoint, OpenAI, Microsoft tech stack, Miro

Trainer, Call Centers, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Management", "Inbound Support", "Outbound Support", "Chat Support", "Email Support", "Customer Service", "Service Level Management", "SLA Management", "KPI Management", "AHT", "FCR", "CSAT", "Quality Management", "Schedule Adherence", "Workforce Management", "WFM", "CRM", "Telephony Systems", "Escalation Management", "Performance Management", "Coaching", "Stakeholder Management", "Reporting", "MIS Reporting", "Operational Excellence", "Leadership", "Client Management", "Microsoft Office", "Google Workspace", "Contact Center Metrics", "Process Improvement", "Compliance Management"

Waterfall, MS Visio, Uml, Infopath Forms, Agile, Vba Macros, Excel, Business Analysis tools, Project Management Best Practices, Business Objects, MS Access, MS Project, Sharepoint

Data Warehousing Concepts, JIRA, Jenkins, Bitbucket, Incident Management, Informatica Etl, Data Warehousing, Problem Management, Change And Release Management, Aldon, ETL Data Integration, Informatica PowerCenter Development Support, SQL Optimization and Performance Tuning, Control-M, Root Cause Analysis RCA, Production Support L2 L3, ETL Design and Development

policy administration , Gap Analysis, Use Cases, Waterfall, User Stories, SAS, Duck Creek, Fsd, Agile, Scrum, Guidewire, TIA, Defect Management, Brd, Requirements Gathering, Claims Management, Process Mapping, Functional Solution Design, Regulatory Compliance Requirements, Majesco, Stakeholder Management, Kanban, Health Insurance, Coordination, impact assessment, Life Insurance, Insurance Operations, Underwriting, UAT Planning, Reinsurance

Analytics, Data Analysis, Process Management, Supplier Management, project management, sourcing execution, Stakeholder Management, Category Management, procurement tools

streamlined planning processes, Inventory Management, Process Optimization, concurrent planning, Demand Supply Planning

market intelligence tools, strategy development methodologies, valuation capabilities, portfolio management frameworks, Data Analysis, Financial Modelling, Forecasting

Microsoft Office, Excel, Word, Complaint Handling, Powerpoint, GDPMD knowledge, Order processing