Role Overview

As a UI/UX Designer, you will collaborate closely with Product Managers, Engineers, and government stakeholders to shape digital experiences for both internal agency users and members of the public.

You will play a key role in:

Driving user-centred design decisions
Conducting user research and usability testing
Designing intuitive workflows and interfaces
Creating prototypes and validating concepts
Translating complex requirements into simple, effective user experiences

This role requires strong analytical thinking, excellent stakeholder management skills, and a passion for designing impactful public sector products.

Key Responsibilities

UX Research & Discovery

Conduct user research, interviews, workshops, and usability studies to understand user needs and pain points.
Gather and analyse qualitative and quantitative insights to inform design decisions.
Translate research findings into actionable recommendations.

Experience Design

Design user journeys, information architecture, workflows, wireframes, and high-fidelity interfaces.
Develop intuitive, accessible, and scalable experiences for web-based applications and digital services.
Create prototypes to validate concepts and test solutions with users.

Product & Stakeholder Collaboration

Work closely with Product Managers, Engineers, and government stakeholders throughout the product lifecycle.
Facilitate design workshops and co-creation sessions.
Present design strategies, concepts, and recommendations to leadership and stakeholders.

Continuous Improvement

Analyse user behaviour, feedback, and product performance metrics to identify opportunities for enhancement.
Iterate on designs based on research findings and product insights.
Advocate for design best practices and contribute to design standards across products.

Required Qualifications

Bachelor's Degree or higher in Design, Human-Computer Interaction (HCI), Psychology, Computer Science, or a related field.
Minimum 6-8 years of professional experience in UX, Interaction Design, Product Design, or related disciplines.
Strong portfolio demonstrating end-to-end design processes and complex problem-solving capabilities.
Proficiency in design and prototyping tools such as Figma and Miro.
Experience conducting user research, usability testing, and design validation activities.
Strong understanding of user-centred design methodologies and design thinking principles.
Excellent communication, presentation, and stakeholder management skills.
Ability to balance user, business, and technical requirements while making informed design trade-offs.
Experience working in Agile/Scrum product development environments.

Preferred Qualifications

Experience designing AI-powered or AI-assisted user experiences.
Understanding of accessibility standards such as WCAG and inclusive design principles.
Familiarity with frontend technologies and implementation considerations.
Experience designing for large-scale enterprise or government digital products.
Knowledge of design systems and reusable design patterns.

G20 - UI/UX Designer