Role Overview
As a UI/UX Designer, you will collaborate closely with Product Managers, Engineers, and government stakeholders to shape digital experiences for both internal agency users and members of the public.
You will play a key role in:
- Driving user-centred design decisions
- Conducting user research and usability testing
- Designing intuitive workflows and interfaces
- Creating prototypes and validating concepts
- Translating complex requirements into simple, effective user experiences
This role requires strong analytical thinking, excellent stakeholder management skills, and a passion for designing impactful public sector products.
Key Responsibilities
UX Research & Discovery
- Conduct user research, interviews, workshops, and usability studies to understand user needs and pain points.
- Gather and analyse qualitative and quantitative insights to inform design decisions.
- Translate research findings into actionable recommendations.
Experience Design
- Design user journeys, information architecture, workflows, wireframes, and high-fidelity interfaces.
- Develop intuitive, accessible, and scalable experiences for web-based applications and digital services.
- Create prototypes to validate concepts and test solutions with users.
Product & Stakeholder Collaboration
- Work closely with Product Managers, Engineers, and government stakeholders throughout the product lifecycle.
- Facilitate design workshops and co-creation sessions.
- Present design strategies, concepts, and recommendations to leadership and stakeholders.
Continuous Improvement
- Analyse user behaviour, feedback, and product performance metrics to identify opportunities for enhancement.
- Iterate on designs based on research findings and product insights.
- Advocate for design best practices and contribute to design standards across products.
Required Qualifications
- Bachelor's Degree or higher in Design, Human-Computer Interaction (HCI), Psychology, Computer Science, or a related field.
- Minimum 6-8 years of professional experience in UX, Interaction Design, Product Design, or related disciplines.
- Strong portfolio demonstrating end-to-end design processes and complex problem-solving capabilities.
- Proficiency in design and prototyping tools such as Figma and Miro.
- Experience conducting user research, usability testing, and design validation activities.
- Strong understanding of user-centred design methodologies and design thinking principles.
- Excellent communication, presentation, and stakeholder management skills.
- Ability to balance user, business, and technical requirements while making informed design trade-offs.
- Experience working in Agile/Scrum product development environments.
Preferred Qualifications
- Experience designing AI-powered or AI-assisted user experiences.
- Understanding of accessibility standards such as WCAG and inclusive design principles.
- Familiarity with frontend technologies and implementation considerations.
- Experience designing for large-scale enterprise or government digital products.
- Knowledge of design systems and reusable design patterns.
