Job Summary

The Identity and Access Management (IAM) Engineer is responsible for supporting and implementing IAM projects by developing documentation, configuring IAM products, troubleshooting issues, and ensuring system stability to meet SLA requirements.

Responsibilities

Support IAM consultants during requirement gathering and design phases to align solutions with business needs
Develop comprehensive documentation including requirements, design, test cases, and user guides to facilitate project execution
Install and configure IAM products and integrate them with applications to ensure seamless access management
Execute test plans to validate IAM implementations and identify issues for resolution
Assist in developing integration modules, extensions, or customizations to enhance IAM product functionality
Troubleshoot and resolve IAM configuration and integration issues to maintain system reliability
Respond to user-reported issues, plan fixes, and maintain application health to ensure continuous service availability
Monitor IAM system stability, performance, and health to meet defined SLA targets
Coordinate with vendors, support teams, and technical staff to resolve problems, manage upgrades, and minimize system disruptions
Troubleshoot complex multi-tiered application architectures involving middleware technologies to ensure proper system operation
Create and maintain detailed documentation for change requests, operational procedures, installations, and upgrades
Demonstrate a proactive, problem-solving mindset with eagerness to learn new skills and adapt to changing priorities

Required competencies and certifications

1 to 5 years of hands-on experience in IAM implementation or integration projects
Technical expertise in two or more of the following areas:

IAM software products such as IBM, DeepIdentity, OneIdentity, SailPoint
Java/J2EE software development for IAM-related applications
Installation, configuration, and setup of web servers and application servers
Database installation, configuration, and setup relevant to IAM systems
Directory or LDAP services (e.g., IBM SDS, CA Directory, Active Directory) installation and configuration
Implementation and configuration of high-availability solutions for IAM products, web servers, application servers, directories, and databases in on-premise environments

Ability to manage multiple priorities, work effectively under pressure, and collaborate as a strong team player
Proficient verbal and written communication skills in English to document and communicate technical information clearly

Preferred competencies and qualifications

Experience in deployment, implementation, integration, and administration support of IAM systems in areas such as:

User Lifecycle Management
Identity and Access Governance
Application integration and onboarding processes
Single Sign-On (SSO)
Multi-Factor Authentication (MFA)
Session Management
Password management
Privilege Access Management (PAM)
Cloud Application Access Management

Candidates with background in Java application support or cybersecurity implementation are welcome to apply.

IAM Engineer