We are representing our client, a large IT solution provider, to look for an experienced MS Dynamics Consultant will support Microsoft Dynamics 365 (CRM) implementation and Application Support & Maintenance (ASM) activities. The role involves functional analysis, system configuration, technical support, minor enhancements, and coordination with the development team to ensure smooth system operations and continuous improvements.

Responsibilities

Gather and document business requirements for D365 customizations and enhancements
Configure and support Dynamics 365 modules, workflows, plug-ins, and integrations
Perform testing and validation of CRM solutions, including SIT and UAT coordination
Manage release documentation and deployment checklists
Provide Level 1 and Level 2 application support, troubleshoot issues, and implement workarounds
Record reported issues, assess their urgency and impact, and escalate them to the development team for resolution
Support and maintain Power BI reports and dashboards
Coordinate cross-functional communications regarding releases and issue resolution
Document system configurations, processes, and procedures
Manage project documentation and artifacts
Schedule and coordinate meetings with stakeholders

Requirements

Diploma or Degree in Information Technology, Business Administration, or related discipline
Minimum 3-5 years of hands-on experience in Microsoft Dynamics 365 (CRM) implementation and support
Strong experience in D365 customizations, plugins, custom workflows, and Power Automate
Experience supporting and fine-tuning Power BI reports
Hands-on experience supporting D365 on-prem and D365 Online (cloud) environments
Experience in data migration, including data mapping, import, and validation
Understanding of D365 architecture and integration concepts
Experience supporting development teams in delivery and maintenance environments
Strong troubleshooting and analytical skills
Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)
Strong written and verbal communication skills
Ability to multi-task, prioritize, and work independently.

Microsoft Dynamics Consultant