Key Responsibilities

Conduct outbound telesales calls to promote merchant payment solutions to existing and prospective customers
Assist customers with onboarding activities, both onsite and offsite, ensuring a smooth and positive experience
Provide clear, accurate, and concise information regarding merchant solutions, products, and services
Understand customer business needs and recommend suitable merchant payment solutions accordingly
Build and maintain positive customer relationships through professional communication and service delivery
Ensure all onboarding documentation and processes are completed accurately and in compliance with internal guidelines
Follow up with customers on enquiries, application status, and activation processes in a timely manner
Achieve assigned sales and onboarding targets while maintaining service quality standards
Collaborate with internal stakeholders to resolve customer issues and improve customer experience

Requirements

Diploma or Degree in Business, Banking, Marketing, or related disciplines
Prior experience in telesales, customer service, merchant acquiring, or banking-related roles is good to have
Excellent communication and interpersonal skills with the ability to engage customers effectively
Customer-oriented mindset with good problem-solving abilities
Comfortable with outbound calling and client engagement activities
Ability to work independently and manage multiple customer interactions efficiently
Proficient in Microsoft Office applications

Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374

Your Safety and Data Security Matter to Us

ManpowerGroup is committed to a safe and transparent hiring process. We will never request payment, banking details, or sensitive personal information as part of our recruitment. If you receive suspicious outreach claiming to be from us, please contact [HIDDEN TEXT].

Please note that your response to this advertisement and subsequent communications with us will constitute informed consent to the collection, use, and disclosure of personal data by Manpower Singapore for recruitment and employment-related purposes, in compliance with the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit: https://www.manpower.com.sg/privacy-policy.

Merchant Sales Officer | Contract | Bank