Job Responsibilities:

We are seeking a dynamic, service-oriented individual to join our team as a Health Screening and Client Relationship Executive. This hybrid role combines operational excellence in health screening services with high-touch client relationship management under our concierge offering. You will be the front-facing representative of the organisation, delivering a seamless and premium experience to both corporate clients and individuals.

You will be responsible for overseeing the day-to-day operations of the health screening department and managing client relationships, including but not limited to the following:-

1. Health Screening Operations

Oversee and manage daily health screening operations to ensure smooth workflow and service delivery
Coordinate patient flow, scheduling, and on-site arrangements
Ensure service quality, turnaround time, and patient satisfaction standards are met
Handle operational issues and perform on-the-spot problem solving

2. Client Engagement & Management

Deliver personalised, high-touch service to clients
Ensure discretion, professionalism, and attention to detail at all times
Anticipate client needs and provide proactive service
Provide professional consultation on health screening packages
Build rapport with clients to enhance trust and long-term engagement
Act as a dedicated point of contact for enquiries, coordination, and follow-ups
Support corporate and individual client retention initiatives

3. Stakeholder Coordination

Liaise with internal departments (doctors, nurses, operations, finance) to ensure seamless care delivery
Coordinate with external stakeholders including corporate partners, insurers, and service providers
Ensure accurate communication and follow-through across all touchpoints

4. Concierge Support

Manage inbound enquiries via phone, messaging platforms, and email
Handle appointment scheduling, referrals, and service coordination
Support case coordination involving specialists, diagnostics, and follow-ups
Assist in manpower coordination and service planning for concierge clients

Core Competencies:

Must able to communicate in Mandarin, as the role requires interaction with Mandarin-speaking patients and clients.
Strong communication and interpersonal skills
Highly service-oriented with a customer-first mindset
Presentable, professional, and confident in client-facing situations
Ability to multitask, strong problem-solving skills and able to perform under pressure
Basic sales and consultative skills
Proficiency in administrative, operations and coordination tasks

Qualifications & Experience:

Diploma/Degree in Healthcare, Business, Hospitality, or related fields
Prior experience in healthcare, hospitality, customer service, or sales preferred
Experience handling premium / VIP / HNW clients is an advantage
Familiarity with healthcare services, insurance, and medical terminology is a plus