Job Responsibilities:
We are seeking a dynamic, service-oriented individual to join our team as a Health Screening and Client Relationship Executive. This hybrid role combines operational excellence in health screening services with high-touch client relationship management under our concierge offering. You will be the front-facing representative of the organisation, delivering a seamless and premium experience to both corporate clients and individuals.
You will be responsible for overseeing the day-to-day operations of the health screening department and managing client relationships, including but not limited to the following:-
1. Health Screening Operations
- Oversee and manage daily health screening operations to ensure smooth workflow and service delivery
- Coordinate patient flow, scheduling, and on-site arrangements
- Ensure service quality, turnaround time, and patient satisfaction standards are met
- Handle operational issues and perform on-the-spot problem solving
2. Client Engagement & Management
- Deliver personalised, high-touch service to clients
- Ensure discretion, professionalism, and attention to detail at all times
- Anticipate client needs and provide proactive service
- Provide professional consultation on health screening packages
- Build rapport with clients to enhance trust and long-term engagement
- Act as a dedicated point of contact for enquiries, coordination, and follow-ups
- Support corporate and individual client retention initiatives
3. Stakeholder Coordination
- Liaise with internal departments (doctors, nurses, operations, finance) to ensure seamless care delivery
- Coordinate with external stakeholders including corporate partners, insurers, and service providers
- Ensure accurate communication and follow-through across all touchpoints
4. Concierge Support
- Manage inbound enquiries via phone, messaging platforms, and email
- Handle appointment scheduling, referrals, and service coordination
- Support case coordination involving specialists, diagnostics, and follow-ups
- Assist in manpower coordination and service planning for concierge clients
Core Competencies:
- Must able to communicate in Mandarin, as the role requires interaction with Mandarin-speaking patients and clients.
- Strong communication and interpersonal skills
- Highly service-oriented with a customer-first mindset
- Presentable, professional, and confident in client-facing situations
- Ability to multitask, strong problem-solving skills and able to perform under pressure
- Basic sales and consultative skills
- Proficiency in administrative, operations and coordination tasks
Qualifications & Experience:
- Diploma/Degree in Healthcare, Business, Hospitality, or related fields
- Prior experience in healthcare, hospitality, customer service, or sales preferred
- Experience handling premium / VIP / HNW clients is an advantage
- Familiarity with healthcare services, insurance, and medical terminology is a plus
