Position Overview

Seeking an Application Production Support Analyst (L2) to support Cash Management and AML systems across APAC. This role focuses on ensuring system stability, resolving production issues, and driving continuous improvements in application support.

Key Responsibilities

Provide L2 production support across APAC (24/6 coverage)
Troubleshoot and resolve complex production issues, including root cause analysis and workaround solutions
Manage and track incidents, problems, and service requests, ensuring timely resolution and escalation
Coordinate with internal teams and vendors to deliver permanent fixes
Monitor systems proactively and enhance alerting and preventive controls
Support application releases, change management, and maintenance activities
Participate in disaster recovery (DR) tests and business continuity planning (BCP)
Perform end-of-day/month batch support and regular system maintenance
Support IT security activities, including post-patch checks
Maintain documentation, knowledge base, and cross-train team members
Identify opportunities to improve support processes and system stability

Functional & Technical Requirements

Strong understanding of payments systems and local clearing processes
Familiarity with Host-to-Host (H2H) integrations and reporting systems
Knowledge of AML, filtering, and fraud/social engineering controls
Basic understanding of accounting concepts (e.g. double posting)
Experience with ITIL processes (incident, problem, change management)
Strong analytical and problem-solving skills

Ideal Candidate Profile

Degree in Computer Science or related field
Experience in application support within banking or financial systems
Strong communication skills to engage stakeholders across teams
Able to work independently and manage priorities in a fast-paced environment
Client-focused with strong ownership and accountability
Comfortable supporting off-hours (weekends/holidays/night support when required)

Interested applicants please email your resume to [HIDDEN TEXT]

Ivy Tham Yi Ru (R1104692)

Recruit Express Pte Ltd (EA Number: 99C4599)

12 Months Bank IT Application Support Analyst #BYR