The Senior Program Manager (IC Role) at CuriousCore owns end-to-end delivery of academy programs for B2C and B2B clients in Singapore and Malaysia, with a local university as a key strategic account for the next two years. You will run academy operations, manage P&L, lead a small team, and drive growth through operational excellence and new business initiatives. This role suits a hands-on operator who is comfortable with hands-on planning, stakeholder management, and program management. The role is suited for a product minded professional with a high sense of ownership.

Key Responsibilities

Local university program delivery and quality assurance (40%)

Plan, schedule, and execute programs under the local university partnership
Coordinate trainers, venues, platforms, materials, assessments, and certification
Manage the full learner journey from enquiry to completion
Comply with client requirements and constraints
Coordinate with external partners and internal stakeholders to meet placement goals
Drive high learner satisfaction and NPS scores across all key accounts with our operations team
Instructor management and payment with our operations/finance team

Strategic Operations Enablement, Reporting and Compliance (30%)

Oversee day-to-day operations across corporate and public CuriousCore programs
Track enrolments, utilisation, revenue, and margin report to leadership and key stakeholders
Introduce best practices in program operations and curriculum development
Maintain compliance with university guidelines, SkillsFuture and HRDF certifying bodies in Singapore and Malaysia
P&L management at the course level for public courses

Curriculum & Assessment Development and Management (30%)

Work with external subject matter experts and our Content Designer to create and improve the course content
Coordinate and manage the creation of assessment and synchronous/asynchronous content
Oversee the team running the public WSQ programs
Ensure assessment plans, curriculum development arterfacts and business case are in order
Support in new course proposals and tender documents

Requirements

Bachelor's/Master's degree or equivalent experience in business, education, or a related field ACLP/DACE or equivalent preferred
3-5 years of experience in program or operations management, ideally in L&D, executive education, EdTech, or higher education
Experience acquiring and managing institutional or corporate accounts and contributing to tenders or large training proposals
Strong stakeholder management and communication skills across institutional clients, corporate partners, and trainers
Data-driven, commercially minded, and adaptable - comfortable rolling up your sleeves in a fast-growing tech enabled startup environment
AI Literate in adult learning and talent development using Gen AI tools to speed up the process
Insurance and Benefits
- $250 WFH budget (one-time)
- Insurance and Medical subsidy
- Annual $500 Mental Health Subsidy for Therapy and Coaching (or Dental)
- Annual $1500 learning and self-development subsidy
- Quarterly Team Day offsite retreat
- Work from home at least two days a week
- Free access to any short courses by CuriousCore and learning partners
- Work in a vibrant co-working space around Paya Lebar
- 14 days paid annual leave
- 4 days paid self-care leave a year
- Discretionary 13th month annual bonus
- Individual KPI and Company Revenue bonus
- Paid parental leave for Singaporeans & Singapore PRs
- A company work laptop will also be provided for your use
- Travel opportunities to Kuala Lumpur for client engagement and trade events (once a quarter or lesser)

Senior Program Manager (SG/MY)