Senior Program Manager (SG/MY)

The Senior Program Manager (IC Role) at CuriousCore owns end-to-end delivery of academy programs for B2C and B2B clients in Singapore and Malaysia, with a local university as a key strategic account for the next two years. You will run academy operations, manage P&L, lead a small team, and drive growth through operational excellence and new business initiatives. This role suits a hands-on operator who is comfortable with hands-on planning, stakeholder management, and program management. The role is suited for a product minded professional with a high sense of ownership.

Key Responsibilities

Local university program delivery and quality assurance (40%)

• Plan, schedule, and execute programs under the local university partnership
• Coordinate trainers, venues, platforms, materials, assessments, and certification
• Manage the full learner journey from enquiry to completion
• Comply with client requirements and constraints
• Coordinate with external partners and internal stakeholders to meet placement goals
• Drive high learner satisfaction and NPS scores across all key accounts with our operations team
• Instructor management and payment with our operations/finance team

Strategic Operations Enablement, Reporting and Compliance (30%)

• Oversee day-to-day operations across corporate and public CuriousCore programs
• Track enrolments, utilisation, revenue, and margin report to leadership and key stakeholders
• Introduce best practices in program operations and curriculum development
• Maintain compliance with university guidelines, SkillsFuture and HRDF certifying bodies in Singapore and Malaysia
• P&L management at the course level for public courses

Curriculum & Assessment Development and Management (30%)

• Work with external subject matter experts and our Content Designer to create and improve the course content
• Coordinate and manage the creation of assessment and synchronous/asynchronous content
• Oversee the team running the public WSQ programs
• Ensure assessment plans, curriculum development arterfacts and business case are in order
• Support in new course proposals and tender documents

Requirements

• Bachelor's/Master's degree or equivalent experience in business, education, or a related field ACLP/DACE or equivalent preferred

• 3-5 years of experience in program or operations management, ideally in L&D, executive education, EdTech, or higher education

• Experience acquiring and managing institutional or corporate accounts and contributing to tenders or large training proposals

• Strong stakeholder management and communication skills across institutional clients, corporate partners, and trainers

• Data-driven, commercially minded, and adaptable - comfortable rolling up your sleeves in a fast-growing tech enabled startup environment

• AI Literate in adult learning and talent development using Gen AI tools to speed up the process

  Insurance and Benefits

  • $250 WFH budget (one-time)
  • Insurance and Medical subsidy
  • Annual $500 Mental Health Subsidy for Therapy and Coaching (or Dental)
  • Annual $1500 learning and self-development subsidy
  • Quarterly Team Day offsite retreat
  • Work from home at least two days a week
  • Free access to any short courses by CuriousCore and learning partners
  • Work in a vibrant co-working space around Paya Lebar
  • 14 days paid annual leave
  • 4 days paid self-care leave a year
  • Discretionary 13th month annual bonus
  • Individual KPI and Company Revenue bonus
  • Paid parental leave for Singaporeans & Singapore PRs
  • A company work laptop will also be provided for your use
  • Travel opportunities to Kuala Lumpur for client engagement and trade events (once a quarter or lesser)