About ViewQwest

ViewQwest is a Singapore-headquartered service provider delivering connectivity, managed network, and security services across Southeast Asia. Our Managed Services team supports enterprise customers in sectors including retail, hospitality, healthcare, government, and financial services, managing distributed network environments with hundreds to thousands of devices across the region.

Role Overview

We are looking for a proactive and detail-oriented NOC Engineer to join our team. In this role, you will be responsible for monitoring, maintaining, and supporting our network infrastructure to ensure optimal performance and service availability. You will play a critical role in ensuring service reliability while delivering excellent support to our business clients.

Key Responsibilities

Provide end-to-end service management, continuously monitoring network systems and alerts
Ensure network security, stability, and performance monitoring across the organization
Work closely with third-party vendors to manage and secure network products and services
Handle Tier 2 escalations and troubleshoot complex customer issues
Troubleshoot IP services and networks, ensuring timely resolution within SLA targets (MTTR & QoS)
Support improvements and enhancements to the network infrastructure
Manage the integration of new network technologies
Maintain and update VPN, WLAN, WAN, and LAN systems
Deliver customer support via email, phone, and in-person interactions
Communicate service schedules and updates to network users
Maintain accurate documentation of incident and problem resolutions

Requirements

Diploma in Computer Science, Information Technology, Engineering, or a related field
Minimum 2 years of relevant experience preferred
Strong interest in internet technologies (routing, switching, ISP network infrastructure)
Willingness to work in a 24/7 rotating shift environment (e.g., 8am–5pm, 11am–8pm)
Ability to support after-hours emergency troubleshooting when required
Strong analytical and problem-solving skills
Experience in an ISP environment is an advantage
Professional certifications (e.g., CCNP) are a plus

Open to non-Singaporean. Interested in learning more Feel free to connect. Happy to share more about the role, team, and what it's like to work with us.

Network Operations Centre (NOC) Engineer