Key Responsibilities:

Monitor and operate IBM i (AS400) systems to ensure optimal performance and availability
Execute, monitor, and troubleshoot batch jobs and automated schedules using scheduling tools
Ensure jobs run within defined SLAs and escalate issues promptly when deviations occur
Perform daily operational tasks such as system checks, backups verification, and job restarts
Respond to system alerts, incidents, and operational issues according to SOPs
Coordinate with application, infrastructure, and support teams during incidents or maintenance activities
Maintain and update operational documentation, run books, and shift handover reports
Support planned system maintenance, upgrades, and disaster recovery activities
Follow security, compliance, and change management procedures
Provide shift coverage as required (including nights, weekends, or holidays, if applicable)

Required Qualifications & Skills:

Basic understanding of batch processing, job dependencies, and scheduling calendars
Working knowledge of IBM i / AS400 environment (job queues, subsystems, basic commands)
Experience with job scheduling tools (e.g., Rocket-Zena, Control M, CA Workload Automation or similar)
Familiarity with incident management and escalation procedures
Willingness to work shifts and handle time critical operations

Preferred Qualifications (Nice to Have):

At least 1-2 years of experience as a Computer Operator or similar IT operations role
Experience in a data center or enterprise IT operations environment
Basic scripting or automation knowledge (CL, shell scripts, etc.)
Exposure to ITIL processes or operational best practices
Certification or formal training in IBM i / AS400 or scheduling tools

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EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.

Batch Operations Analyst (Shift Based 24/7 Operations)