Key Responsibilities

Process and handle Trade Finance products, including Import/Export documentation, Letter of Credit (LC) issuance, and Import Financing transactions
Ensure all transactions and assigned tasks are processed in accordance with operating procedures, compliance standards, and regulatory requirements
Support smooth day-to-day operations and ensure transactions are completed within stipulated Service Level Agreements (SLAs)
Ensure operational duties are performed accurately and in a timely manner
Adhere to department SOPs, bank policies, internal controls, and operational guidelines
Escalate operational risk incidents promptly and appropriately
Provide quality customer service by managing client queries effectively and offering solutions or recommendations related to trade finance matters
Liaise with clients to clarify unclear instructions and obtain complete documentation prior to transaction execution
Manage daily workflow efficiently to meet and exceed customer expectations
Identify opportunities for process improvements and operational efficiency enhancements
Conduct transaction monitoring and follow-up on end-to-end processing for structured trade deals
Provide regular transaction status updates to Structured Trade Middle Office (STMO) and relevant stakeholders
Collaborate closely with STMO, Business Units, GTS, and other internal stakeholders on daily operational activities
Handle filing, archival of bills, courier manifest preparation, and document enveloping activities

Requirements

Diploma or Degree in Banking, Finance, Business, or related disciplines
At least 1 year of experience in Trade Finance Operations, Banking Operations, or related financial services roles
Knowledge of Trade Finance products and processes, including LC issuance, import/export documentation, and financing transactions
Familiarity with sanctions screening, compliance checks, and operational risk controls is advantageous
Keen attention to detail with the ability to manage high transaction volumes accurately
Good communication and stakeholder management skills
Ability to work independently and collaboratively in a fast-paced environment
Proficiency in Microsoft Office applications

Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374

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Trade Finance Officer | Contract | Bank