Key Responsibilities
- Process and handle Trade Finance products, including Import/Export documentation, Letter of Credit (LC) issuance, and Import Financing transactions
- Ensure all transactions and assigned tasks are processed in accordance with operating procedures, compliance standards, and regulatory requirements
- Support smooth day-to-day operations and ensure transactions are completed within stipulated Service Level Agreements (SLAs)
- Ensure operational duties are performed accurately and in a timely manner
- Adhere to department SOPs, bank policies, internal controls, and operational guidelines
- Escalate operational risk incidents promptly and appropriately
- Provide quality customer service by managing client queries effectively and offering solutions or recommendations related to trade finance matters
- Liaise with clients to clarify unclear instructions and obtain complete documentation prior to transaction execution
- Manage daily workflow efficiently to meet and exceed customer expectations
- Identify opportunities for process improvements and operational efficiency enhancements
- Conduct transaction monitoring and follow-up on end-to-end processing for structured trade deals
- Provide regular transaction status updates to Structured Trade Middle Office (STMO) and relevant stakeholders
- Collaborate closely with STMO, Business Units, GTS, and other internal stakeholders on daily operational activities
- Handle filing, archival of bills, courier manifest preparation, and document enveloping activities
Requirements
- Diploma or Degree in Banking, Finance, Business, or related disciplines
- At least 1 year of experience in Trade Finance Operations, Banking Operations, or related financial services roles
- Knowledge of Trade Finance products and processes, including LC issuance, import/export documentation, and financing transactions
- Familiarity with sanctions screening, compliance checks, and operational risk controls is advantageous
- Keen attention to detail with the ability to manage high transaction volumes accurately
- Good communication and stakeholder management skills
- Ability to work independently and collaboratively in a fast-paced environment
- Proficiency in Microsoft Office applications
Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374
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