Job Description & Requirements

Roles & Responsibilities

A. Expand Business and Maximize Contribution for KA Segment

Assist the Team Head in guiding and supporting countries on:

Achieving and exceeding CGM targets
Ensuring alignment and compliance with GHQ policies and guidelines
Supporting country sales heads in resolving issues in a timely manner
Acting as a liaison and advocate for countries with TM/SYM on related matters and issues

B. Increase Business Portfolio

Support the development and execution of strategies with country sales teams to maximize the share of Regional Key Accounts (RKA) and Local Key Accounts (LKA) within the SAS Region

C. Digitalize Business Portfolio

Support countries in achieving targeted adoption and utilization of electronic business tools and digital solutions

D. Overdue Ratio Management

Analyse Key Account overdue cases across the region and follow up with the respective countries to ensure timely resolution

E. RKA Program Governance

Support the monitoring and analysis of RKA program governance within the region
Ensure alignment of Sales Process SOPs and KPIs with ONE Force standards and requirements

Requirements

Bachelor's Degree in Business Administration, Supply Chain/Logistics, Data Analytics, or a related field
2-3 years of experience in service management, sales excellence, business analysis, or data analysis
Experience in the shipping or maritime industry is preferred
Experience using CRM and/or case management systems and processes
Familiarity with visualization tools such as Power BI or Tableau to develop dashboards and generate actionable insights
Strong proficiency in Microsoft Excel, including Pivot Tables and VLOOKUP functions
Strong stakeholder management and communication skills, with the ability to collaborate across different organizational levels and geographies