Company Overview

Sunshine Dental is a one-stop dental health, aesthetics and surgery centre with skilled dental surgeons and oral health therapists. We use advanced technology and holistic dentistry to meet each patient's unique needs while fostering a positive, diverse, and growth-oriented workplace.

Job Summary

Lead and manage a multidisciplinary team to ensure smooth dental clinic operations, uphold high standards, maintain compliance, and drive continuous workplace improvements.

Responsibilities

Lead and motivate a team of 30+ dental professionals, assistants, customer service, administrative, and housekeeping staff to achieve operational excellence
Oversee daily clinic operations to ensure seamless clinical, customer service, administrative, and support functions
Maintain high operational standards across all departments to deliver quality patient care and service
Develop, update, and implement workflows while training staff to ensure consistent performance and adherence
Manage staff scheduling across two clinics
Manage equipment and materials maintenance, inventory control, and purchasing to support clinic needs
Ensure compliance with professional, legal, and regulatory dental clinic guidelines and government requirements
Conduct human resource management including recruitment, onboarding, training, coaching, performance appraisal, discipline, and approval of employee claims and leave
Oversee facility management to maintain hygiene, cleanliness, and safety of the clinic premises
Support financial processes by overseeing Medisave, CHAS, and insurance submissions, preparing commission payment documents, and generating financial reports for management review
Lead change management initiatives to improve workplace processes and encourage team adoption of new practices

Required competencies and certifications

Past work experience in a dental clinic is essential
Minimum 2 years managing teams of more than 20 people is essential

Preferred competencies and qualifications

Experience as a dental assistant or medical nurse in a clinical setting is preferred
Polytechnic diploma or university degree in any field, preferably healthcare, business management, or hospitality
Proficiency in spoken and written English ability to communicate in a local mother tongue is preferred
Attributes including high energy, excellent communication, leadership, conscientiousness, problem-solving, and responsiveness
Availability to work at least one evening and Saturdays Sundays and public holidays are rest days

Other Information

Benefits

Flexible five-day work week schedule
Annual discretionary performance bonus for eligible staff
Medical benefits
Excellent dental benefits for staff and immediate family members
Training and development opportunities

Working Hours

Must work at least one evening and Saturdays
All Sundays and public holidays are rest days

Dental Clinic Operations Manager