Key Responsibilities:

Program Ownership

Define and own the end-to-end program strategy, roadmap, governance structure, and execution plan
Translate business priorities into a sequenced, executable delivery model across all workstreams
Own all key trade-offs across scope, timeline, resources, and risk
Maintain alignment between strategy, plan, execution, and outcomes

Integrated Delivery Leadership

Lead a multi-stream transformation spanning CRM, CDP, enterprise integrations, business process redesign, and AI/analytics enablement
Orchestrate and actively manage cross‑stream dependencies, milestones, and critical paths to ensure cohesive, on‑track delivery

Execution & Control

Business Adoption & Change

Stakeholder & Decision Leadership

Vendor & Partner Management

Operational Delivery in Live Environment

Financial & Risk Management

Manage program‑level budgets, forecasts, and financial controls
Proactively identify, assess, and mitigate program‑level risks and issues
Ensure escalation paths are clear and effective, with a strong path‑to‑green mindset

Governance & Continuous Improvement

Define and maintain program governance frameworks, cadence, and artifacts
Monitor program performance and benefits realization against strategic objectives
Continuously improve program execution through lessons learned and best practices

Position Requirements:
Required Experience
- 15+ years of experience leading enterprise-scale transformation programs
- Proven track record of delivering complex, multi-stream programs across business and technology
- Experience operating in complex, high-stakes environments (for ex- hospitality, gaming, financial services)
- Strong program governance, risk, dependency, and stakeholder management capability
Preferred Experience
- Experience delivering CRM, Customer 360, Customer Data Platform (CDP), or similar customer/data-led transformation programs
- Experience leading programs in APAC or Singapore-based regional hubs
Education Background
- Bachelor's degree from a recognized university in Business, Engineering, Information Technology, Project Management, or related discipline.
- Professional certification in Project Management (for example, PMP, PgMP, Agile, or equivalent) is preferred.
- Postgraduate qualifications such as an MBA or Master's degree (for example, in Business or Project Management) will be an advantage.

Program Director – Enterprise Transformation