Program Director – Enterprise Transformation

Key Responsibilities:

Program Ownership

• Define and own the end-to-end program strategy, roadmap, governance structure, and execution plan

• Translate business priorities into a sequenced, executable delivery model across all workstreams

• Own all key trade-offs across scope, timeline, resources, and risk

• Maintain alignment between strategy, plan, execution, and outcomes

Integrated Delivery Leadership

• Lead a multi-stream transformation spanning CRM, CDP, enterprise integrations, business process redesign, and AI/analytics enablement

• Orchestrate and actively manage cross‑stream dependencies, milestones, and critical paths to ensure cohesive, on‑track delivery

Execution & Control

• Drive delivery from design through deployment (build, SIT, UAT, go-live)

• Establish and run tight program governance and execution cadence

• Actively manage risks, issues, and dependencies with real-time intervention

• Ensure delivery timelines and milestones are met without compromising quality

Business Adoption & Change

• Drive adoption across frontline and business teams (sales, service, marketing)

• Ensure new capabilities are embedded into day-to-day workflows

• Lead business readiness, training, and process alignment

• Prevent go-live without usage outcomes

Stakeholder & Decision Leadership

• Align senior stakeholders across business and technology functions

• Lead governance forums and drive clear, timely decision-making

• Resolve cross-functional conflicts and competing priorities

Vendor & Partner Management

• Own performance of implementation partners and vendors

• Enforce accountability on delivery, quality, and outcomes

• Ensure partners operate as an integrated part of the program

Operational Delivery in Live Environment

• Deliver transformation within a live, business-critical environment

• Balance speed, stability, and operational continuity

• Anticipate and mitigate business disruption risks

Financial & Risk Management

• Manage program‑level budgets, forecasts, and financial controls

• Proactively identify, assess, and mitigate program‑level risks and issues

• Ensure escalation paths are clear and effective, with a strong path‑to‑green mindset

Governance & Continuous Improvement

• Define and maintain program governance frameworks, cadence, and artifacts

• Monitor program performance and benefits realization against strategic objectives

• Continuously improve program execution through lessons learned and best practices
  
  Position Requirements:

  Required Experience

  • 15+ years of experience leading enterprise-scale transformation programs

  • Proven track record of delivering complex, multi-stream programs across business and technology

  • Experience operating in complex, high-stakes environments (for ex- hospitality, gaming, financial services)

  • Strong program governance, risk, dependency, and stakeholder management capability

  Preferred Experience

  • Experience delivering CRM, Customer 360, Customer Data Platform (CDP), or similar customer/data-led transformation programs

  • Experience leading programs in APAC or Singapore-based regional hubs

  Education Background

  • Bachelor's degree from a recognized university in Business, Engineering, Information Technology, Project Management, or related discipline.

  • Professional certification in Project Management (for example, PMP, PgMP, Agile, or equivalent) is preferred.

  • Postgraduate qualifications such as an MBA or Master's degree (for example, in Business or Project Management) will be an advantage.