Job description

Overview

We are partnering with a leading global financial markets infrastructure organization to hire an EUC Specialist / IT Operations Engineer in Singapore. This role will provide onsite and remote end-user technology support across the APAC region, covering enterprise systems, endpoint devices, collaboration tools, virtual desktop environments, and user access management within a global support model.

Responsibilities

Provide onsite and remote end-user support for hardware, software, endpoint devices, and enterprise IT systems
Troubleshoot Windows, macOS, Linux, Office 365, remote access tools, printers, mobile devices, and video conferencing systems
Support Active Directory, Entra ID, virtual desktop environments, software deployment, patching, and access management
Manage ITSM / Jira ticket queues, ensure SLA compliance, and maintain accurate documentation of incidents and requests
Handle user onboarding, hardware provisioning, asset tracking, and hardware break/fix support
Collaborate with global infrastructure and security teams to escalate and resolve complex technical issues
Identify opportunities for automation and process improvement using tools such as PowerShell or Python

Requirements

3+ years of experience in EUC, IT support, helpdesk, desktop support, or IT operations
Strong experience supporting Microsoft Windows 11 and Office 365 environments
Hands-on experience with Active Directory and Entra ID, including group policy, security groups, and user access management
Experience with virtual desktop environments such as VMware Horizon or equivalent
Experience with hardware troubleshooting and break/fix support across enterprise endpoint devices
Working knowledge of Windows Server, DNS, and DHCP
Exposure to PowerShell, Python, or other scripting tools is advantageous
Exposure to macOS and Linux environments is preferred
Strong troubleshooting, communication, and service mindset
Comfortable with follow-the-sun support, on-call rotation, and occasional weekend maintenance where required

EUC Specialist (Early Shift)