Order Fulfillment Specialist to support our manufacturing operations. This role plays a key part in ensuring accurate and timely order execution while driving process efficiency across the supply chain.

You will handle end-to-end order management, coordinate with suppliers, logistics partners, and internal teams, and identify areas for process improvement. The ideal candidate is highly detail-oriented, comfortable with data and systems, and enjoys working in a structured, desk-based environment with opportunities to work both from home and in the office.

Key Job responsibilities and duties:

Manage and execute customer orders accurately and efficiently - from order entry to on-time delivery commitment.
Monitor and manage order backlogs, proactively communicating delays or issues and coordinating with internal stakeholders to resolve them.
Liaise with third-party logistics providers and freight forwarders to ensure timely shipment, delivery, and proper documentation.
Communicate with suppliers to resolve discrepancies such as purchase order mismatches, shipping document errors, or damaged goods.
Prepare and process shipping and import/export documentation in compliance with trade and logistics requirements.
Act as the point of escalation for internal teams to resolve order fulfillment and shipment-related issues.
Analyze order fulfillment processes, identify inefficiencies, and recommend improvements to streamline operations and enhance accuracy.
Support continuous improvement initiatives that align with manufacturing and supply chain objectives.

Preferred Skills:

Minimum 3 years of experience in order fulfillment, supply chain, or business process roles within a manufacturing or operations environment.
Strong attention to detail and commitment to accuracy in data entry, documentation, and order management.
Proven experience in process improvement and workflow optimization.
Excellent problem-solving, analytical, and communication skills.
Self-motivated, reliable, and able to manage tasks independently in a desk-based, hybrid work setting.
Customer- and process-oriented mindset - able to balance operational efficiency with service quality.
Good understanding of supply chain and quote-to-cash processes, including logistics and trade compliance.
Proficient in ERP systems (Oracle preferred) and comfortable using data tools to manage information flows.
Advanced Microsoft Excel skills (Pivot Tables, Macros) and familiarity with data visualization tools (Power BI) or automation tools (RPA) is an advantage.
Bachelor's Degree in Business Administration, Supply Chain Management, Finance, or a related discipline.

Factory Order Fulfillment Executive